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Product
Pricing
We believe we
offer the best value. Our prices are regularly
checked and our competitors' pricing monitored to
ensure that we are always competitive. This is why
you may notice price fluctuations from time to
time. Market forces also govern our pricing and we
reserve the right at all times to change our prices
without notice. Please be aware however that the
price quoted on your order confirmation is always
the price that you will pay.
Sales Tax
(VAT)
Our prices shown
on our web site include VAT where
applicable.
Customer
Support
Our
telephone number is 023
8001 6359
Office
hours are Monday
to Monday to Friday 10.30 am to 5
pm.
E-mails
may be sent to:
sales@have.co.uk
accounts@have.co.uk
enquiries@have.co.uk
Delivery
within the United Kingdom
Royal Mail 1st
class - Delivery usually within 2 to 3 days.
However 5 working days should be allowed before
contacting us if your order has not
arrived.
International
orders take 3 to 5 days depending on the
country.
If in the event
of a delay it is not possible to dispatch your
order promptly you will receive an e-mail to advise
you of this.
Postage
Costs
Postage and
packing starts from £0.49 per order.
All
orders are delivered in plain discreet
packaging.
Legal
Disclaimer
These products
are not intended to diagnose, treat, cure or
prevent any illness or disease.
In particular,
our services and information do not constitute any
form of advice or recommendation by us and are not
intended to be relied upon by you in making any
specific medical or other decision. Appropriate
independent medical advice should be obtained
before making any such decision.
No responsibility
is assumed by the author, publisher or distributors
of this information should the information be used
in place of a licensed medical doctor's services.
No guarantees of any kind are made for the
performance or effectiveness of the preparations
mentioned on this website. Furthermore, this
information is based solely on the traditional and
historic use of a given herb, or on clinical trials
that are generally not recognised by any UK or
US government agency or medical
organisation.
Privacy Policy
We are committed
to protecting your privacy. We will only use the
information that we collect about you lawfully (in
accordance with the Data Protection Act 1998). We
collect information about you for 2 reasons:
firstly, to process your order and second, to
provide you with the best possible
service.
We will not
e-mail you in the future unless you have given us
your consent.
We do not give,
hire or sell information to third
parties.
The type of
information we will collect about you includes:
your name / address / phone number / email
address.
Credit Card
Security
All credit card
numbers are encrypted and sent to us using a secure
server (SSL). You will see a padlock or key icon
appear in the corner of your web browser window to
indicate a secure SSL connection has been
made.
Cookies
Like most, our
web site uses cookies to keep track of the items
you choose to buy. The term "cookies" is used to
describe a very simple technology in which our web
site effectively just asks your web browser to
"remember" the items you want to buy (your shopping
basket contents) until you reach the checkout. Our
cookies are temporary and will expire once you
close your web browser.
If you would
prefer not to use cookies you can disable them from
within your web browser. The shopping basket system
will continue to work on most platforms but if you
encounter problems, (e.g. items not appearing in
your shopping basket) you will have to re-enable
cookies within your browser if you wish to continue
Guarantee /
Right to Cancel
We are confident
that you will be satisfied with the products you
have ordered. As a result, we offer you a 60 days
full refund of the price you have paid for the
products (minus handling and processing costs
(£5 per order). Should our products or
services not live up to your expectations then
please contact us.
If your products
have been damaged in transit please retain the
packaging and inform us immediately, giving as much
information as possible. All damaged or faulty
goods will be replaced with an equivalent product,
or a refund will be given.
You must e-mail
us to obtain a returns number and return
instructions before sending any items
back.
We endeavor to
process and respond to returns within five working
days.
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